Terms of Use for PraiseHub
Introduction
PraiseHub is a mobile application available on Android and iOS platforms, accessible via Google Play and the App Store. Developed and provided by Gospayme Sàrl-S (“Provider”), registered under RCS number B288238, PraiseHub facilitates connections between clients (event organizers, individuals, businesses, etc.) and service providers (musicians, artists, sound engineers, DJs, etc.) for paid musical services. By downloading, installing, accessing, or using PraiseHub, you agree to be bound by these Terms of Use (“Terms”), which form a legally binding agreement between you and the Provider. This agreement is solely between you and the Provider, with no third-party involvement.
Availability and Pricing
PraiseHub is currently available for free download and access. No subscription fees are charged for basic use, though transaction-based commissions apply as described below.
Terms of Sale
Definition of Services and Commissions
PraiseHub provides a platform for connecting service providers (musicians, artists, sound engineers, DJs) with clients (event organizers, individuals, etc.). The use of these services incurs commissions: 3% for service providers and 10% for clients. These commissions are automatically deducted at the time of payment.
Payment Obligations
All users (clients and service providers) agree to comply with PraiseHub’s payment terms for each transaction completed on the platform. Payments are processed through secure solutions compliant with the Payment Card Industry Data Security Standard (PCI DSS). Upon payment validation, the amount (minus commissions) is transferred to the service provider, subject to confirmation of service delivery and absence of disputes.
Cancellation and Refund Policy
Users may cancel a service under the following conditions:
- Client Cancellation: If a client cancels a service at least 15 days before the scheduled date, no additional fees apply. Cancellations within 15 days may incur a 20% fee to compensate the service provider.
- Service Provider Cancellation: If a service provider cancels, the client receives a full refund, and no commission is charged. Service providers may face temporary or permanent restrictions based on the frequency of cancellations.
User Responsibilities
Users are responsible for providing accurate payment information and ensuring sufficient funds to complete transactions. PraiseHub is not liable for payment errors due to incorrect information or insufficient funds.
Claims and Disputes
Any claims related to a service must be submitted within 7 days of the service date. PraiseHub will review each case to propose an appropriate resolution. In the event of an unresolved dispute, users agree to pursue mediation before initiating any legal action.
Changes to Fees and Commissions
PraiseHub reserves the right to modify fees and commissions for transactions. Users will be notified of changes at least 30 days in advance, and changes will take effect on the date specified in the notification.
Acceptance of Terms
These Terms govern the legal relationship between you and the Provider. If you do not agree to these Terms, you may not use PraiseHub. The Terms are made available prior to downloading PraiseHub from the App Store or Google Play. By downloading, installing, accessing, or using PraiseHub in any way, you express your consent and commitment to comply with these Terms, including the acceptable conduct rules outlined below.
To accept these Terms, you must be at least 13 years old and have the legal capacity to enter into a contract. Users aged 13–18 must obtain consent from a parent or legal guardian to accept these Terms and use PraiseHub.
User Responsibilities
Using PraiseHub does not require creating an account unless you wish to act as a service provider, book a service provider as a client, or create an event to find service providers. User personal data is stored on Backendless, and financial data is managed in compliance with PCI DSS standards.
You are responsible for securing your data on your device, including using passwords or other security measures to prevent unauthorized access.
Acceptable Conduct
PraiseHub is a platform dedicated to respectful and professional interactions. Users are strictly prohibited from posting, sharing, or promoting offensive, abusive, obscene, or otherwise inappropriate content. Violations may result in immediate suspension or termination of your account without prior notice. PraiseHub reserves the right to remove or block any content deemed inappropriate.
Users may report or block abusive users. Following a report, PraiseHub may, within 24 hours, restrict, limit, or suspend the reported user’s access to the application.
Intellectual Property
PraiseHub is an original application developed in-house by Gospayme Sàrl-S. We respect the intellectual property rights of others and do not tolerate violations of such rights.
Disclaimer
PraiseHub strives to provide accurate and reliable services but does not guarantee that the platform or its services are error-free, uninterrupted, or always up-to-date. Services are provided “as is” and “as available,” without warranties of any kind, express or implied. PraiseHub is not liable for any direct, indirect, incidental, special, or consequential damages or losses arising from the use or inability to use the platform. Use of PraiseHub is at your own risk.
Contact
For suggestions, feedback, or concerns about PraiseHub, please contact us at gospayme@gmail.com to help us improve our mobile application.
Last Updated
November 5, 2024